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If Clearing the ARP Cache Fails

Occasionally, clearing your ARP cache will fail due to a bug in Microsoft Windows. If you try to use Microsoft Windows to repair the network connection, you will receive an error message that says: Windows could not finish repairing the problem because the following operation could not be completed: Clearing the ARP cache For assistance, contact the person who manages your network This bug occurs when Routing and Remote Services is enabled. Routing and Remote Services is almost unnnecessary and can be turned off unless you know that you are using it. To disable Routing and Remote Services: Click the Start button Click the Control Panel button Switch to "Classic View" if you are in "Category View" Click Administrative Tools Click Computer Management Double-click Services and Applications Double-click Services Scroll down to Routing and Remote Services Double-click Routing and Remote Services Examine the "Startup Type" The options are "Automatic", "Manual", and "Disabled" Set the "Startup Type" to "Disabled" Examine the "Service status" Make sure that the service status is Stopped. If it is not Stopped, click the Stop button Click the OK button Now, try clearing the ARP cache again and it should complete with no error messages.

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